Last updated: August 31, 2026
- Open a ticket - start with a support ticket. This is the fastest route and creates a tracked record. Most issues resolve here.
- Ask to escalate - if your ticket isn't resolved to your satisfaction, reply asking for a supervisor, referencing your ticket number.
- File a formal complaint - for unresolved matters, open a new ticket marked "Formal complaint" and reference your earlier ticket number. We acknowledge formal complaints and aim to respond substantively within 10 business days.
- Contact ICANN - for matters within ICANN's remit, file with ICANN Contractual Compliance. For domain disputes, see the UDRP.
Billing, abuse, legal, and data-disclosure requests have dedicated forms - see the relevant page. Support and billing hours are on our Terms of Service.
