1. Use Of Products And Services
1.1 You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the country the service resides in. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify NameCrane of any unauthorized use of your account or any other breach of security. NameCrane will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1.2 NameCrane may cancel or suspend your access to NameCrane services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.By accessing or using our website hosting services, you agree to comply with and be bound by these terms and conditions. Your use of the services constitutes your acceptance of these terms, and if you do not agree with any part of these terms, you should not use the services.
2. Conditions Of Use
2.1 You agree that any violations listed in our Acceptable Use Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2.2 Intentional or Malicious violations of our Acceptable Use Policy will result in immediate termination, and a ban from any further service.
3. Account Registration
3.1 Contact Information
3.1.1 Clients must provide their legitimate name and surname and residential address when registering an account.
3.1.2 P.O. Boxes and non-residential or mail forwarding addresses are not accepted.
3.1.3 A valid phone number is not required for registration.
3.1.4 Registration and Order Placement must take place from the client's residential ISP.
3.1.5 Account details must match information provided by payment method.
3.1.6 All modifications to an accounts details require a ticket to our billing department.
3.2 Restrictions
3.2.1 Clients may not open multiple personal accounts under any circumstance.
3.2.2 Clients may not give other persons access to their accounts.
3.2.3 Clients may not change the name on their account to another individual.
4. Billing
4.1 Invoicing
4.1.1 Invoices for recurring services will be issued ten (10) days in advance of the due date.
4.1.2 Unpaid services will be suspended four (4) days past the due date on the service.
4.1.3 Unpaid services will be terminated twenty (20) days past the due date on the service.
4.2 Account Credit
4.2.1 Account credit cannot be transferred from one client to another.
4.2.2 Account credit does not expire while an account remains in Active or Inactive Status, but is permanently removed when an account enters Closed Status (see Privacy Policy clause 5.3.2).
4.2.3 Existing account credit will automatically be applied towards further generated invoices until exhausted.
4.2.4 You can add funds to your account credit balance, subject to any minimum and maximum shown when you add funds. Transaction fees may apply to Add Funds payments, depending on the payment method.
4.2.5 Account funds and account credit are non-refundable. They may not be withdrawn, cashed out, or returned to a payment method, and Add Funds payments and any transaction fees are not eligible for the refund windows in Section 5, except where the law requires a refund.
5. Payments & Gateways
5.1 PayPal
5.1.1 PayPal transactions are eligible for refund within 3 days of the initial order payment. This does not apply to Add Funds payments or domain orders.
5.1.2 PayPal payments must originate from verified PayPal account.
5.2 Credit/Debit Cards
5.2.1 Credit Card transactions are eligible for refund within 3 days of the initial order payment. This does not apply to Add Funds payments or domain orders.
5.3 Cryptocurrency
5.3.1 Bitcoin, Monero, Litecoin, Ethereum, Solana, TRON, Zcash, XRP, USDT, & USDC cryptocurrency payments are accepted via the Cryptocurrency gateway.
5.3.2 Cryptocurrency payments are not eligible for refunds.
5.4 Alipay, Cash App
5.4.1 Alipay payments are not eligible for refunds.
5.4.2 Cash App payments are not eligible for refunds.
5.5 Software Licenses, Licensed Accounts
5.5.1 Payments for software licenses (e.g. WHMCS) are not eligible for refunds.
5.5.2 Payments for cPanel-based hosting accounts (and cPanel add-on accounts for Resellers/Crates) are non-refundable as account credits when canceled outside of our normal refund window and terms defined above.
5.5.3 Hosting plan downgrades on cPanel-based accounts within your billing cycle are not eligible for account credits.
5.6 Lifetime Accounts
5.6.1 Lifetime Accounts are not eligible for any sort of refund, or refunded for account credit.
5.6.2 Lifetime Services may not be transferred.
5.7 Chargebacks / Disputes
5.7.1 Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.
6. Service Processing
6.1 Service Provisioning
6.1.1 Orders are provisioned during Business Hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.
6.1.2 Orders placed outside Business Hours are provisioned within 24 hours provided that the client's Contact Information and Payment are in accordance with the Terms of Service.
6.1.3 If a client's Contact Information or Payment are not in accordance with the Terms of Service, the order will be placed on Hold, and a Billing Ticket opened to the client with details on how to correct the situation.
6.1.4 Orders that remain on Hold status for more than 24 hours with no response from the client are cancelled, and a refund issued on the payment if applicable.
6.1.5 Orders that remain unpaid for more than 24 hours are automatically removed from the system.
6.2 Service Modification
6.2.1 Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.
6.2.2 Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client's account credit balance.
6.2.3 Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.
6.3 Service Transfer
6.3.1 An existing service may be transferred to another client provided the following conditions are met:
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The service to be transferred must be active for at least three months.
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The service to be transferred must not have any unpaid or overdue invoices.
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The service to be transferred must not have any TOS/AUP Violations on record.
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The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
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The account receiving the transfer must confirm acceptance of the transfer.
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The account receiving the transfer must not have any unpaid or overdue invoices.
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The account receiving the transfer must not have any TOS/AUP Violations on record.
6.4 Service Cancellation
6.4.1 Immediate type cancellations are processed automatically at 0100h PST the following morning.
6.4.2 End of Cycle type cancellations are processed automatically at 0100h PST on the service's next due date.
6.4.3 Once cancellation has been run on a service, the service is deactivated and any associated IP Addresses are released back into the available pool; IP address release cannot be reversed. Related data and backups are destroyed subject to the recovery window in Privacy Policy clause 6.4.4.
6.4.4 When a service is cancelled before its due date, the remainder of the service's billing cycle is automatically deposited to the client's account credit balance. This does not apply to cPanel-based services, lifetime email hosting accounts, software licenses, or add-on IP addresses. This also does not apply to domain registrations, which follow Domain Registration Agreement §3.
6.5 Service Suspension
6.5.1 When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.
6.6 Service Termination
6.6.1 Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
7. Miscellaneous
7.1 Business Hours
7.1.1 Support is provided 24 hours during Weekdays (Monday through Friday). Support Tickets submitted during Weekend (Saturday/Sunday) hours will typically be addressed within two hours.
7.1.2 Billing Department hours are 8:00 AM - 3:00 PM GMT -7, Monday through Friday and 9:00 AM - 12:00 PM on Saturday. Closed Sunday & US Holidays. Prompt replies are not guaranteed after hours and weekends.
8. Domain Registration
8.1 The Domain Registration Agreement
8.1.1 Domain registrations, renewals, and transfers are also governed by our Domain Registration Agreement, which contains the terms ICANN requires. If anything here conflicts with that agreement for a domain matter, the Domain Registration Agreement controls.
8.2 Who we are
8.2.1 Domains are provided by NameCrane LLC, an ICANN-accredited registrar (IANA ID 4329). The TLDs we offer and their registry operators are listed on our Registry & TLD Policies page. Some TLDs have their own rules about who can register them and how they can be used, and those rules apply to you.
8.3 Accurate information
8.3.1 You must give accurate, current registrant contact information and keep it updated. Deliberately giving false data, or not fixing it within fifteen (15) days of our request, can lead to suspension or cancellation.
8.4 Fees, renewals, and expiry
8.4.1 Fees are on our Fee Schedule. Reminders and post-expiry handling are in our Expiration Policy.
8.5 Transfers
8.5.1 Moving domains in or out follows our Transfer Policy.
8.6 Disputes and abuse
8.6.1 Domains are subject to the UDRP, the URS where it applies, country-code and registry dispute policies, and registry anti-abuse rules. We handle abuse under our Abuse page and Acceptable Use Policy.
8.7 Privacy service
8.7.1 If you use our WHOIS privacy service, it's provided by Name Secrecy Agency LLC under the Privacy Service Terms.
8.8 Premium names
8.8.1 Registries designate some names as premium, and these can cost more to register, renew, transfer, or restore. We show the price before you buy.
8.9 Cancellations and refunds
8.9.1 Domain purchases are final and non-refundable. Domain Registration Agreement §3 covers the limited exceptions.
9. API and domains for others
9.1 API
9.1.1 Any account in good standing can use our API. Use of the API is governed by our API Terms.
9.2 Domains you manage for others
9.2.1 If you register or manage domains for anyone other than yourself, Domain Registration Agreement §12 applies to you, and you're responsible for those people's use of our services.
9.3 No ICANN branding
9.3.1 You may not use the ICANN logo or say you are ICANN-accredited.
10. General terms
10.1 No warranty
10.1.1 Our services are provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that a service will be uninterrupted or error-free, or that a domain will be available or that a registry will accept or keep it.
10.2 Limit on liability
10.2.1 To the extent the law allows, NameCrane isn't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if we've been told they're possible.
10.2.2 To the extent the law allows, our total liability for all claims relating to our services is limited to what you paid us for the services involved in the twelve (12) months before the first claim arose, and never more than US$500.
10.2.3 We're not liable for what registries, ICANN, dispute-resolution providers, or other third parties do or fail to do, or for events beyond our reasonable control.
10.2.4 Nothing in these terms limits liability that the law doesn't allow us to limit, including for fraud or willful misconduct, or takes away a consumer right you can't waive.
10.3 Your indemnity
10.3.1 You agree to indemnify, defend, and hold harmless NameCrane LLC and its affiliates, officers, employees, and agents against claims, losses, and costs, including reasonable legal fees, arising from your use of our services, your content or domains, your breach of these terms or any policy they include, or your infringement of anyone's rights. This includes use by anyone you provide services to or register domains for. Domain Registration Agreement §8 separately covers registry operators.
10.4 Governing law and courts
10.4.1 These terms and any dispute relating to our services are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules.
10.4.2 Disputes go to the state and federal courts located in Wyoming, and you and we submit to their jurisdiction. This doesn't affect Domain Registration Agreement §9 for disputes about your domain, dispute procedures such as the UDRP and URS, registry terms that set their own law, or any right mandatory consumer law gives you to bring a claim where you live.
10.5 Severability and survival
10.5.1 If a court finds part of these terms unenforceable, the rest stays in effect.
10.5.2 Terms that by their nature should continue after your account or a service ends do so, including amounts you owe, the limits on refunds and liability, your indemnity, and governing law.