Legal
NameCrane Policies
Everything that governs your account and our services, in one place. The three core documents - Terms of Service, Privacy Policy, and Acceptable Use Policy - apply to every service. The rest apply as described below.
Agreements & core policies
The terms every account and service runs on.
- Terms of Service The master agreement: accounts, billing, payments, cancellation, and domain basics.
- Acceptable Use Policy What you can't do with our services - resource abuse, spam, malicious content, DNS Abuse.
- Privacy Policy What personal data we collect, why, how long we keep it, and your rights.
- Cookie Policy Every cookie we set, who sets it, and for how long.
- Company & Registrar Information Who NameCrane LLC is - legal entity, ICANN accreditation (IANA 4329), addresses, contacts.
Domains
What applies to every domain you register, renew, or transfer.
- Domain Registration Agreement The ICANN-required terms for every domain you register, renew, or transfer through us.
- Registrant Rights & Responsibilities Your rights as a domain owner, with links to ICANN's own summaries.
- Registry & TLD Policies Every TLD we offer, its registry operator, and the registry rules that flow down to you.
- Fee Schedule Registration, renewal, transfer, post-expiration, and redemption pricing.
- Expiration & Renewal Policy Renewal reminders and what happens after a domain expires, step by step.
- Transfer Policy Moving domains in or out, auth codes, and the 60-day locks.
- Domain Dispute Policies (UDRP/URS) How trademark disputes over domains are resolved, and what we do during a case.
- WHOIS Privacy Service The free privacy service from Name Secrecy Agency LLC that shields your public contact data.
- RDAP / Directory Service Terms Acceptable use of our public registration-data lookup service.
- API Terms Rules for using the NameCrane API, our command-line tool, and our WHMCS/Blesta modules.
Privacy & data requests
Your own personal data, and lawful requests for registration data.
Reporting & support
Reporting abuse or a vulnerability, and where to take a complaint.
- Report Abuse Report malware, phishing, botnets, spam, and other abuse - no account needed.
- Report Inaccurate Registration Data Tell us about false or outdated domain contact data.
- Copyright / DMCA Copyright infringement notices and counter-notices for content we host.
- Security Vulnerability disclosure for security researchers, with a good-faith safe harbor.
- Support & Complaints Our escalation path, from support ticket to formal complaint to ICANN.